KCSD Benefits Package

IBC Personal Choice
1901 Market Street
Philadelphia, PA 19103-1480
800-555-1514

FREQUENTLY ASKED QUESTIONS – FutureScripts

Question What is FutureScriptsTM?
Answer FutureScripts is the new Pharmacy Benefit Manger (PBM) for Independence Blue Cross (IBC) prescription drug programs. FutureScripts will provide claims processing, contract directly with retail pharmacies, and negotiate directly with prescription drug manufacturers.
   
Question How will the transition from Caremark to FutureScriptsTM affect me?
Answer You will see few changes as a result of the transition to FutureScripts. We will continue to provide you with the same comprehensive benefits that you receive today as well as access to an extensive retail pharmacy network and online claims processing. In most cases, the pharmacy you use today will participate in the FutureScripts pharmacy network, which has over 56,000 retail pharmacies nationwide and includes all major chains.
   
Question When does the change to FutureScripts take effect?
Answer The transition is effective October 1, 2006.
   
Question: Is my current ID card(s) still valid?
Answer Yes, you should continue to use your current ID card until September 30, 2006.
   
Question When should I begin using my new ID card(s)?
Answer Beginning October 1, 2006, please use your new ID card with the FutureScripts name when filling a prescription at a retail pharmacy. You will also need to use the information on your new ID card when submitting a prescription to the mail order pharmacy.
   
Question Why is it necessary to reissue new ID cards?
Answer The new ID cards have the FutureScripts name and claims processing information on the front of the card. It is necessary to issue new ID cards with the FutureScripts name so that pharmacies can update their systems and submit claims correctly. The new Member Service number is also printed on the front of your new ID card for easy reference.
   
Question After the transition to FutureScripts, can I continue to purchase my prescriptions at the pharmacies I use today?
Answer Yes you can. In almost all cases, the pharmacy you use today will participate in the pharmacy network, which has over 56,000 retail pharmacies nationwide including all major chains. To determine if the pharmacy you use today is part of the network, please call the Member Services phone number on your ID card.
   
Question Will I need to show my new ID card(s) with the FutureScripts name when I go to the pharmacy to drop off or pick up a prescription on or after October 1, 2006?
Answer Yes, as of October 1, 2006, please present your new ID card(s) at the pharmacy so that the pharmacy can update your records and begin submitting claims to FutureScripts on your behalf. Additionally, you should check that the pharmacy is using your member ID number that is on your new ID card(s) with the FutureScripts name.
   
Question Will I need to get a new prescription if I have refills remaining at the retail pharmacy?
Answer As long as you have valid refills remaining on a previously filled prescription, you will not need a new prescription. If the retail pharmacy is a participating pharmacy, you will just need to present your new ID card with the FutureScripts name to obtain your refill and ensure that the refill claim is processed accurately. Additionally, you should check that the pharmacy is using your member ID number that is on your new ID card(s) with the FutureScripts name.
   
Question What should I do if the pharmacist has a question about my prescription drug benefits?
Answer If the pharmacist has any questions regarding the processing of your prescription, your pharmacist can call the phone number on the front of your ID card.

ImageCaremark Inc
P.O. Box 659576
San Antonio, TX 78265-9576

FREQUENTLY ASKED QUESTIONS – Caremark

Prescription Drug Plan FAQ

Technical FAQ